Frequently Asked Questions

Most pain relief products mask symptoms — pills, patches, and generic massagers give temporary relief without addressing the root cause. Alevio products are designed to target the actual mechanical causes of desk worker pain: poor posture, muscle tension, spinal compression, and lack of support during sleep and travel. Each product was selected specifically for WFH professionals who spend long hours at a desk.

Simple: if you're not satisfied with your results within 365 days of purchase, contact us and we'll refund you in full — no questions asked, no hoops to jump through. We stand behind every product we sell. You take zero risk.

Orders typically ship within 1–2 business days and arrive within 5–10 business days depending on your location. You'll receive a tracking number by email as soon as your order ships. Free shipping is available on orders over $50.

For neck and shoulder pain: Start with the Heated Neck Pillow & Massager — it delivers immediate heat therapy and deep vibration relief right where you need it most.

For lower back pain: The Ergonomic Lumbar Support Pillow is your best bet — it fixes the root cause by restoring your lumbar curve throughout the entire workday.

For full-body muscle tightness: The High-Density Foam Roller helps you release tension across your entire back, hips, and legs in just 5–10 minutes a day.

For travel or on-the-go relief: The Memory Foam Travel Neck Pillow is compact, versatile, and works on planes, in cars, or napping at your desk.

Simply wrap it around your neck and shoulders, adjust the straps, and select your preferred heat and vibration setting. We recommend using it for 15–20 minutes after your workday to release the tension that built up. You can use it while reading, watching TV, or relaxing on the couch. Most people feel relief within the first session.

Place the roller on the floor and use your body weight to roll slowly over tight muscle groups — your upper back, lower back, glutes, and hamstrings are the most important areas for desk workers. Roll for 30–60 seconds on each area, pausing on tight spots. Do this for 5–10 minutes daily, ideally before or after work. You'll notice significant improvement in flexibility and pain reduction within 1–2 weeks.

Our products are designed for general muscle tension, postural discomfort, and everyday desk-related pain. If you have a diagnosed spinal condition (herniated disc, spinal stenosis, osteoporosis, etc.) or have had spinal surgery, please consult your physician before using any of our products. We recommend them for prevention and maintenance, not as a medical treatment.

Yes — our 365-day guarantee covers you fully. If you're unhappy for any reason, email us at support@alevioco.com and we'll process your refund promptly. No need to return the product for orders under $50.

Currently we ship to the United States and Canada. We're working on expanding international shipping — sign up for our newsletter to be notified when we ship to your country.

Once your order ships, you'll receive an email with your tracking number. You can also track your order anytime at alevioco.com/apps/tracking or by visiting the carrier's website directly with your tracking number.

We're available 7 days a week. Reach us via our contact page or email us directly at support@alevioco.com. We typically respond within a few hours.