Return & Refund Policy
365-Day Guarantee
We stand behind every product we sell. You have a full 365 days from the date of purchase to request a return or refund. We only ask that you give the product a genuine try — a minimum of 30 days of consistent daily use — so your body has adequate time to respond to improved posture and support before making a judgment.
How to Start a Return
Email us at aleviocosupport@gmail.com with your order number and reason for return. Our team will respond within 24 hours with a Return Authorization (RA) number and step-by-step instructions. Please do not ship any items back without first receiving an RA number — unauthorized returns cannot be processed.
Return Conditions
- Items must be returned in their original packaging
- Items must show no signs of intentional damage or misuse unrelated to normal use
- A completed 30-day use period is required before a refund can be processed
- Returns must be initiated within 365 days of your purchase date
Refund Processing
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. Credit card refunds may take an additional 7–10 business days to appear on your statement, depending on your bank or card issuer.
Damaged or Defective Items
If your item arrives damaged or defective, email us at aleviocosupport@gmail.com with your order number and clear photos of the damage within 14 days of delivery. We will send a free replacement at no cost to you — no return required.
Order Cancellations
Orders can be canceled within 4 hours of placement by emailing aleviocosupport@gmail.com. After 4 hours, your order may have already entered fulfillment and cannot be canceled. If your order has already shipped, it must go through the standard return process outlined above.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method. Alevio Co is not responsible for items lost or damaged in return transit.
Non-Returnable Items
- Items returned without a valid Return Authorization number
- Items damaged through misuse, accident, or modification
- Items returned more than 365 days after the purchase date
Chargebacks
We take pride in resolving every issue quickly and fairly. Please contact us at aleviocosupport@gmail.com before initiating a chargeback — we will work with you directly to make it right.
Questions?
Our support team is available 7 days a week. Email us at aleviocosupport@gmail.com and we will get back to you within 24 hours.